Prism Within by Sine
Cancellation & Rescheduling Policy
Effective date: 22 October 2026
Your session time is set aside especially for you. If your plans change, please reach out as soon as you can so we can discuss the next steps.
Confirming your booking
Full payment confirms your session booking. Payment instructions and these cancellation terms are provided before payment is requested.
Cancelling your original appointment
If your booking has not been rescheduled, cancellations received at least 48 hours before your appointment are eligible for a full refund. Cancellations received less than 48 hours before the appointment, including on the day of the session, are not refundable; your payment may instead be transferred to a new date under the rescheduling terms below.
Rescheduling your session
When circumstances change, each paid booking may be rescheduled up to two times, subject to availability. Once you agree to reschedule, your payment is transferred to the new appointment and becomes non-refundable, even if you later cancel with more than 48 hours’ notice. A third date change cannot be accommodated; if you cannot attend the second rescheduled appointment, the payment is not refundable, subject to your rights under applicable law.
If I need to cancel
If I need to cancel your appointment, you may choose a new date or a full refund. This applies even if your booking has previously been rescheduled.
How to request a change
Please email qhhtbysine@gmail.com to cancel or request a new date. The 48-hour notice period is measured from when your email is received, using the Toronto time shown in your booking confirmation. A requested date change is confirmed once we have agreed on the new appointment.